Return Policy

Return & Refund Policy

This return policy applies to all purchases made through Daolar’s official stores, including orders from the European Union and other international regions. It is designed to provide transparent and fair terms for all customers while ensuring compliance with applicable consumer protection laws.

For customers within the European Union, this policy complies with the EU Consumer Rights Directive (2011/83/EU). For customers outside the EU, returns and refunds will be handled according to the consumer protection laws of your respective country or region.

I. Right of Withdrawal & 15-Day Return Policy

  • Statutory right (EU customers): EU customers have the legal right to withdraw from a purchase within 14 days of receiving the goods without giving any reason.
  • Daolar’s extended policy (all regions): We offer a 15-day return window from the day you receive your package. Products can be returned provided they are in new or like-new condition.
  • Customers are encouraged to inspect the product as they would in a physical store. If the product has only been unboxed or lightly used for inspection purposes, the return will still be accepted in full.
  • If the product has been used beyond what is necessary for inspection, or shows visible scratches, wear, or usage marks, we may deduct up to 20% of the product’s value to compensate for depreciation.
  • We kindly remind all customers to keep the original packaging, manuals, and all accessories until you are sure you wish to keep the item, as these help ensure safe return processing.

II. Conditions for a Valid Return

  • Products must be returned in good, resalable condition, including all components and accessories originally provided.
  • Returns showing minor traces of handling or inspection will be accepted without deduction.
  • If the item shows clear signs of use (scratches, stains, missing accessories, or damaged appearance), a reasonable deduction of up to 20% will be applied to cover the loss in value.
  • Products that are excessively used, damaged, or missing essential parts may not qualify for a refund or may only be eligible for partial compensation.

III. Returns After 15 Days

  • Orders that exceed 15 days after receipt are not eligible for return, except in cases of verified product defects covered under warranty.
  • Daolar provides a 2-year warranty for all products. Please refer to our Warranty Policy for details on product repair or replacement after the return period.

IV. Shipping Responsibility

  • If the return is due to personal reasons (e.g., change of mind, wrong model ordered, etc.), the customer is responsible for the return shipping costs.
  • If the return is due to a confirmed quality issue or incorrect shipment, Daolar will cover the return shipping cost after verification. Please provide clear photo or video evidence when contacting support.
  • Please always use a trackable shipping method and keep the receipt until your refund has been processed.

V. Return Process

  1. Step 1 – Contact Customer Service: Send an email to support@daolar.com with your order number, reason for return, and photos or videos if applicable.
  2. Step 2 – Approval & Return Address: Our support team will reply within 1–2 business days. If approved, you will receive the correct return address.
  3. Step 3 – Ship the Product: Return the item to the provided address. Unauthorized returns or returns sent to the wrong address may delay or void your refund.
  4. Step 4 – Refund Processing: Once the returned product is received and inspected, your refund will be issued according to this policy.

VI. Refund Timeframe

  • Refunds will be processed within 7–14 business days after the returned item is received and inspected.
  • The refund will be credited to your original payment method. Depending on the payment provider, it may take an additional 1–10 business days for the amount to appear in your account.
  • Original shipping fees are non-refundable unless the return is due to our mistake or a verified product defect.

VII. Partial Refund Option

  • If you prefer to keep a product that shows slight wear or signs of use, we may offer a partial refund (e.g., 20% value deduction) as an alternative to returning the item. Please contact support for details.

VIII. Unauthorized or Incorrect Returns

  • Return shipments must be approved by Daolar Customer Service. Please do not send returns to the shipping origin address.
  • Unauthorized or incorrectly addressed returns may not be accepted or refunded.

IX. Contact Information

Daolar Support Team
Email: support@daolar.com
Website: https://eu.daolar.com

X. Legal Compliance

This policy is governed by and interpreted in accordance with the EU Consumer Rights Directive (2011/83/EU). For customers outside the EU, returns and refunds will be processed in compliance with the local consumer protection laws of the respective country or region.

Daolar reserves the right to update this return policy periodically to reflect changes in legislation, logistics, or platform compliance requirements (e.g., Google Merchant Center, Shopify).