Warranty Policy

Daolar Warranty Policy

This warranty policy applies to all Daolar products purchased through Daolar’s official stores, primarily for customers in EU countries but also applicable worldwide. It ensures a fair, transparent, and legally compliant experience.

For EU customers, this policy complies with the EU Consumer Rights Directive (2011/83/EU). For non-EU customers, warranty services will follow the local consumer protection laws of your country.

1. Warranty Period

Daolar provides a 2-year warranty from the date of purchase.

2. Warranty Coverage

This warranty covers defects in materials or workmanship under normal use. It does not cover damage caused by:

Misuse, accidents, or improper installation
Unauthorized repairs or modifications
Normal wear and tear
External factors (e.g., power surges, natural disasters)
Long-term storage in humid or extreme environments
Consumable parts

3. Warranty Process

Step 1 – Contact Customer Service

Order number
Description of the issue
Visual evidence (photos or videos)
Preferred solution (Return for Repair / Remote Diagnosis & Replacement)

Step 2 – Evaluation & Solution Options

After reviewing your claim, Daolar offers:

Option 1 – Return & Repair: Return the product for inspection and repair. EU customers: Daolar covers shipping. Non-EU: shipping costs handled per local regulations.
Option 2 – Remote Diagnosis: Provide video evidence for verification. If confirmed defective, Daolar will send a replacement product or part. Return of the original may not be required.

Step 3 – Resolution

Solutions depend on the defect type:

Minor cosmetic defects: Partial compensation
Replaceable components: Free replacement parts
Non-replaceable/severe defects: Product replacement. EU: Daolar covers shipping. Non-EU: shipping communicated per local rules.

4. Documentation & Video Guidelines

Customers must provide clear documentation of defects to support warranty claims:

Within 12 months: Defects are presumed to have existed at delivery. Videos help diagnose and process quickly.
After 12 months: Customer must prove defect existed at delivery. Clear video evidence is required.

Video Recording Examples

① Charger Does Not Power On / Moisture Issue

Show charger connected to power, screen and indicator lights.
Show charger connected to car, indicating it does not charge.
Show power outlet works via another device or voltage tester.

② Abnormal Charging (No 3-Phase, Leakage, 0A)

Show charger screen and indicators without car connection.
Connect to car, show changes in car charging port indicators.
Display car dashboard charging info if available.
Show charger screen/indicator changes clearly.

5. Exclusions

Improper installation, operation, or maintenance
Storage in humid/extreme conditions
Human damage: drops, crushing, liquids
Unauthorized repairs or modifications
Normal wear and tear (cables, connectors)
External factors: power surges, lightning, natural disasters
Consumable parts

6. Customer Rights (EU)

Right to repair or replacement
Right to price reduction
Right to withdraw from contract if remedy fails

7. Contact Us

Email: support@daolar.com

8. Legal Compliance

This policy follows EU Consumer Rights Directive (2011/83/EU) and its transposition into national law. Non-EU customers: warranty services handled per local consumer protection laws.

Daolar reserves the right to update this policy to reflect changes in legislation, logistics, or platform compliance (e.g., Google Merchant Center, Shopify).